# Technical support

If you encounter any problems in the process of using this product, don't worry, please go to the [discord](https://discord.gg/bgKn2ZU6cH) community to submit a support ticket. We will reach you as soon as possible.

If you already deposited ETH into OKOK contract correctly, but in target chain you do not receive ETH, your money <mark style="color:red;">**must be safe**</mark>, no need to worry. OKOK teams will process this as soon as possible. So just post your question and wait with patience.

<mark style="color:red;">**Refund rule**</mark>: 24 hours later, if your ETH do not reach target chain, we will refund all your deposited ETH without charging any fee.

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